General FAQ

General

Slots33 offers you the best online gaming experience unlike any other casinos.

We have over 1,000 online casino games from the most popular providers. You can play your favorite online slot games, 711 slots, fishing games, live casino games, sports betting and lottery betting anytime, anywhere you like!

With fair and reliable software, fast and secure payments, as well as easy-to-claim promotions and bonuses that guarantee the best value for your deposits, there is no place for doubt that Slots33 is the right choice for you.

No, currently the Malaysian Ringgit (MYR) is the only official currency used at Slots33.

Slots33 official website address is https://slots33my.com.

Slots33 Website Terms and Conditions can be found here.

Slots33 support is available 24/7. You can contact us in several ways. Just click on the icon at the top right of each page or find our contact information here.

License and Security

Yes. Slots33 is fully licensed in the Philippines under First Cagayan Leisure and Resort Corporation (FCLRC), meaning that we are obligated to adhere to the rules and regulations in one of the world’s most strictly controlled gaming regulatory jurisdictions.

Yes, we can guarantee it! Slots33 has been in business for over 5 years and is one of the safest online casinos in operation. We are highly recommended not only because of the popularity of our games but also because of the security we offer our players. The entire gaming system and internal procedures are in full compliance with all necessary conditions as stipulated in the license conditions.

Absolutely. Your money is completely safe with us at Slots33. We use the highest security standards for payments, both deposits and withdrawals so that your financial details are handled safely.

All your personal information is kept secure and confidential under SSL encryption at all times, and Slots33 does not sell or rent any information to third parties. You can find more information about how your data is processed in our Privacy Policy.

Slots33 only offers casino games from large, well-organized and trusted gaming software providers. With the exception of sports betting and live casino games, in order to ensure the integrity of our casino games, a Random Number Generator (RNG) is always used to determine the random outcomes for such games. The randomness of the RNG provides a credible and fair gaming environment.

Registration

Opening a new player account with Slots33 is extremely easy! Just follow the simple steps below.

Step 1 Click the 'Sign Up' button available on any page of the website. You will be directed to the registration page.
Step 2 Fill in all required personal information, including username, email, mobile number and password.
Step 3 Click the 'Send OTP' button to receive a 4-digit verification code via SMS. Enter the OTP code.
Step 4 Click the 'Create Account' button. That's it! Welcome to Slots33! You can now login to your account and start playing!

Note: By registering an account, you confirm that you are at least 18 years of age and accept our Website Terms & Conditions and Privacy Policy.

Please make sure you have provided a valid mobile number and the phone is switched on. You should receive a 4-digit verification code via SMS.

If this does not happen, click the 'Resend Activation Code' link on the registration page to receive a new code.

If you have closed the browser, or if the resend link does not work, kindly contact Slots33 support via Live Chat for further assistance.

Please contact Slots33 support via Live Chat for immediate assistance.

No, you can only have one account.

Slots33 reserves the right to terminate and suspend any accounts that are duplicated, as well as to confiscate all funds in such accounts.

If you have forgotten your current player account username and password, please contact our support team for assistance.

A quick way to check this is to click the 'Forgot Password?' link on the login screen. In the forgot password pop up, enter your mobile number and the 4-digit verification code displayed, then click the 'Submit' button. If this number is registered under an existing Slots33 account, you will receive a new temporary password via SMS.

If for some reason you are unable to login to your account, or you are still not sure whether you already have a Slots33 account, please contact Slots33 support via Live Chat for further assistance.

Absolutely not. You must be at least 18 years old to play at Slots33.

Account

Your account may have been locked or you may have entered wrong login details. Please make sure your password is entered correctly, it is case sensitive and must be between 6 to 12 characters.

There are many possible reasons why your account may have been locked, including the most common ones below.

  • Login failed 5 consecutive times (wrong password entered).
  • Entered the wrong verification code 5 times during registration.
  • Have more than one account at Slots33.
  • Failure to comply with any of the General Bonus Rules.
  • Failure to comply with any of the Website Terms & Conditions.

To unlock your account, please contact our support team for assistance.

If you have forgotten your password, you can regain access to your account by following the steps below.

Step 1 Click the 'Forgot Password?' link on the login screen. A window will pop up.
Step 2 Enter your registered mobile number and the 4-digit verification code displayed.
Step 3 Click the 'Submit' button to receive a new temporary password via SMS.
Step 4 Using that particular password, you can now login to your account. You are advised to change your password immediately.

If you have forgotten your username, please contact Slots33 support via Live Chat for assistance.

You can easily change your password in just 3 steps.

Step 1 Login to your Slots33 account and go to the password page.
Step 2 Enter your current password, new password and confirm password.
Step 3 Click the 'Change Password' button. You can now login to your account with the new password.

Note: Password is case sensitive and must be between 6 to 12 characters. Can consist of letters, numbers and special characters.

Your personal details are required to confirm your identity and legal age, as well as to process withdrawals. Rest assured that all your personal information will be kept in complete privacy by using the latest encryption technology.

You can update your personal details on the profile page. Enter your full name, gender and date of birth. Click the 'Confirm & Submit' button.

All personal details can only be entered once and cannot be edited. If you need to make any further changes, please contact Slots33 support to update accordingly.

No, unfortunately you cannot change your registered username. That is why it is important to enter the correct information when creating your Slots33 account.

Casino and Gaming

Slots33 currently offers online casino games from over 30 reputable providers in the industry. Whether you are looking to play slots, fishing games, live casino games, sportsbook or 4D lottery, we have something for every player. You can find available games by category on the all games page.

While we are actively adding to our extensive collection of leading providers, there may be certain games you like that we do not offer. To request a game currently not on our list, please get in touch with Slots33 support and your suggestion will be considered by one of our expert casino managers.

No, you must open a new player account before you can start playing and placing bets at Slots33.

Please make sure you have sufficient balance in your account to place a bet. If the issue persists after you top up your account, please do not hesitate to contact Slots33 support via Live Chat for assistance.

Unfortunately not. Once you have confirmed a bet, it is considered valid and cannot be canceled or revoked. Unless the bet is declared void or there are special circumstances deemed reasonable by Slots33.

For such an unlikely event, please contact Slots33 support via Live Chat for immediate assistance.

If you have placed a bet on an event (match or competition) that has been canceled, ended early or postponed, it will remain valid provided the event takes place on the same date as originally scheduled. However, if a match is suspended after the outcome of a particular bet is already known (for example - the half-time result market and the match is suspended in the second half), the bet will be settled as usual.

Please feel free to contact Slots33 support if you need further clarification.

You can check your betting history on the history page. Please note that the maximum reporting time range is 14 days.

Payments

Currently, all transactions at Slots33 are conducted in Malaysian Ringgit (MYR).

Slots33 offers a variety of payment methods such as GSPAY, DuitNow, online banking, ATM transfer, cash deposit, quick withdrawal and local bank transfer. You can find more information about deposit/withdrawal methods on our Payments page.

Yes, deposits and withdrawals will only be approved under the bank account name whose identity is the same as your registered profile in the Slots33 player account. For account security, we may ask you to provide the necessary documents to verify your identity at any time.

We will never charge you for all transactions made at Slots33. However, some payment providers may charge their own fees. Please consult your selected payment provider for information on any additional charges.

You can check your fund transaction history (deposits, withdrawals, transfers) on the history page. Please note that the maximum reporting time range is 14 days.

Slots33 uses SSL encryption for all information exchanges. All sensitive data is completely private and protected by the latest firewall software. As one of the most reputable online casinos, Slots33 is committed to ensuring a fast, secure and reliable funds transfer process, giving you peace of mind on every transaction.

There are 2 main categories of wallets in your account - main wallet and product wallets. The main wallet shows the balance of funds that can be transferred to product wallets. While the product wallets show the balance of funds available for betting in each game product.

By having multiple separate wallets, you can manage your funds easily and effectively. You can deposit to and withdraw from any of the wallets directly, as well as transfer funds between wallets at any time. However, due to technical restrictions, you cannot transfer funds between certain wallets.

If you encounter any wallet issues, please contact Slots33 support for assistance.

Deposit

You can deposit at any time of the day by following the steps below.

Step 1 Login to your Slots33 account.
Step 2 Click the 'Deposit' button available on any page of the website. You will be directed to the deposit page.
Step 3 Select your preferred banking method and bank account.
Step 4 Select the wallet that you want to deposit to. Enter the deposit amount.
Step 5 Select your preferred promotion (if any).
Step 6 Enter the deposit details according to your transaction receipt. Upload a copy of the receipt.**
Step 7 Click the 'Submit' button.
Step 8 Follow the instructions to complete your deposit transaction.**

Note 1: Step 6 is only applicable to online banking, ATM transfer and cash deposit methods.
Note 2: Step 8 is only applicable to GSPAY and DuitNow methods.

Once your deposit request is successful, you can start playing and betting at Slots33!

The minimum and maximum deposit amounts vary depending on the payment method you use. Limits per transaction for each deposit method can be found on the Payments page.

Depending on the payment method you use, it can range from instant to up to 3 minutes. You can find the processing time for each deposit method on our Payments page.

You can check your deposit transaction status on the history page.

Once a deposit is made, it is usually reflected in your account balance immediately. If there is a delay, it is most likely an issue with the payment system. Please allow a few minutes for the transaction to complete.

If your balance is still not updated, please do not hesitate to contact Slots33 support. Kindly provide a copy of the transaction confirming that the amount has been deducted from your bank account or e-wallet. We will do our best to resolve the situation.

Absolutely not. We do not allow transactions using a payment method linked to a third-party. Deposits will only be approved under the bank account name whose identity is the same as your registered profile in the Slots33 player account. Any related funds will be refunded to the third-party bank account.

There may be several reasons why your deposit was declined.

  • Entered the wrong payment details or verification code.
  • Exceeded the time limit to complete the deposit transaction.
  • Insufficient funds in your bank account or e-wallet.
  • Technical issue with the payment system.

If you are still having trouble depositing funds, please contact Slots33 support for assistance.

Withdrawal

Once you have completed the required wagering for deposits and bonuses, you can make a withdrawal request at any time. The turnover or winning requirements will be specified under individual promotions. While deposits without promotions are subject to x1 turnover prior to withdrawal.

You can withdraw funds at any time of the day by following the steps below.

Step 1 Login to your Slots33 account.
Step 2 Click the 'Deposit' button available on any page of the website. You will be directed to the deposit page.
Step 3 Click the 'Withdraw' tab menu. You will be directed to the withdrawal page.
Step 4 Select the wallet from which you want to withdraw funds.
Step 5 Select the bank account to receive the funds. Enter the withdrawal amount.
Step 6 Click the 'Submit' button.

Note: You must submit your bank details before making your first withdrawal. In some cases, we may require additional documentation in order to process your request and verify your information.

The minimum and maximum deposit amounts vary depending on the payment method you use. Limits per transaction for each withdrawal method can be found on the Payments page.

Depending on the payment method you use, it can range from 10 minutes to up to 24 hours. Withdrawals of large amounts may require longer processing time. You can find the processing time for each withdrawal method on our Payments page.

You can check your withdrawal transaction status on the history page.

Once the withdrawal status shows 'Confirmed', it usually means that the funds have been transferred to your bank account. Please allow a few minutes for the transaction to complete.

If your bank account balance is still not updated, please do not hesitate to contact Slots33 support via Live Chat for assistance.

Absolutely not. We do not allow transactions using a payment method linked to a third-party. Withdrawals will only be approved under the bank account name whose identity is the same as your registered profile in the Slots33 player account. Any related funds will be refunded to your player account.

There may be several reasons why your withdrawal was declined.

  • Entered invalid or wrong bank details.
  • Required wagering for deposits and bonuses is incomplete.
  • The withdrawal amount exceeds your account balance.
  • The withdrawal amount does not meet the limits per transaction.
  • Failure to provide additional documentation required.
  • Attempt to withdraw funds to a third-party account.

If you are still having trouble withdrawing funds, please contact Slots33 support for assistance.

Transfer

You can transfer funds at any time of the day by following the steps below.

Step 1 Login to your Slots33 account.
Step 2 Click the 'Deposit' button available on any page of the website. You will be directed to the deposit page.
Step 3 Click the 'Transfer' tab menu. You will be directed to the transfer page.
Step 4 Select the wallet from which you want to transfer funds.
Step 5 Select the wallet to receive the funds. Enter the transfer amount.
Step 6 Click the 'Submit' button.

Note: Due to technical restrictions, you cannot transfer funds between certain wallets.

Due to technical restrictions, you cannot transfer funds between wallets as listed below.

  • Transfer between 711 Slots product wallets and main wallet.
  • Transfer between 711 Slots product wallets and other product wallets.
  • Transfer from all wallets to 4D product wallet.

By clicking the 'ALL OUT' button, you can transfer funds from all product wallets (except 711 Slots) to the main wallet at once.

The most likely reason why your transfer was declined is due to insufficient funds. Please make sure the transfer amount is entered correctly based on your wallet balance.

If you are still having trouble transferring funds, please contact Slots33 support for assistance.

Bonuses and Promotions

A bonus is an extra fund added to your account after meeting certain requirements, giving you the opportunity to increase your chances of winning. The amount of the bonus varies and must be wagered within 30 days before it can be withdrawn, unless otherwise stated.

In addition to our generous welcome offers for new players, you can also enjoy a range of rewarding promotions at Slots33 such as free spins, reload bonuses, exclusive birthday bonus, daily challenge rewards and more!

Please visit our Promotions page to find all available promotions. We may also publish exclusive offers via SMS, Telegram Channel, Facebook and newsletters. Follow us for the latest promotion news!

Alternatively, you can always contact our support team to find out what promotions or offers are currently available to you.

We have several welcome offer options for new players to start your gaming journey at Slots33. After successfully creating an account, you can claim one of the welcome offers on your first deposit.

Please make sure to select the promotion when submitting your first deposit request. If you forgot to do this, you can still contact Slots33 support to claim your welcome offer, before you start playing and betting on any game.

For more information on welcome offer options, visit our Promotions page.

Free spins in a selected slot game give you the opportunity to play a specified of rounds for free. You will have the same chance of winning as when you play with your own money.

Activating free spins is very easy! Simply login to the game and you will receive a notification stating how many free spins have been awarded to your account. The bonus amount won from the free spins must be wagered before it can be withdrawn, unless otherwise stated.

Once a deposit is made, reload bonus is usually reflected in your account balance immediately, along with your deposit funds.

Please make sure to select the promotion when submitting your deposit request. If you forgot to do this, you can still contact Slots33 support to claim your reload bonus, before you start playing and betting on any game.

For more information on reload bonuses, visit our Promotions page.

A wagering requirement is the number of times a bonus or winning must be played or wagered before you can make a withdrawal request. The turnover or winning requirements will be specified under individual promotions.

If you receive a MYR 50 bonus with x3 turnover, you must place a total bet of MYR 50 x 3 = MYR 150 to complete the wagering requirement.

If you receive a MYR 50 bonus with x3 winning, you must achieve a wallet balance of MYR 50 x 3 = MYR 150 to complete the wagering requirement.

In the case of deposit bonuses, both deposit funds and bonuses need to be wagered.

Note: Bets / wagers placed on different games will contribute differently to the turnover requirements. You can find more information on wagering requirements in our General Bonus Rules.

Some of our offers will require you to opt-in. To participate in a particular promotion or offer, please make sure to select the promotion when submitting your deposit request. Failure to opt-in will result in you not being eligible for the bonus or reward, even if you meet other conditions to receive it.

The bonus or reward will be added to your account after the promotional period ends, unless otherwise stated.

Slots33 General Bonus Rules can be found here.

Technical Support

Yes, Slots33 is fully accessible from a mobile device, whether you access our website from an Android or iOS device, smartphone or tablet. You can play your favorite games anytime, anywhere you like!

With so many different browsers available on desktop and mobile devices, we do our best to ensure full compatibility. Our website works on most browsers, but we highly recommend that you use Google Chrome and make sure to update your browser regularly.

Please check your internet connection. If the problem persists, our website may have been blocked. Kindly contact Slots33 support to provide you with a new website URL.

If the game does not load when you click it, you can try to resolve the issue using some of the methods below.

  • Check your internet connection.
  • Reload the page.
  • Restart your browser.
  • Clear your browser's cookies and cache.
  • Restart your device.
  • Use a different browser or device.
  • Disable antivirus or any other programs that may interfere with the game.
  • Install the latest version of Adobe Flash Player.

If none of the above methods work, please contact Slots33 support via Live Chat for further assistance.

Do not worry. In most cases, interrupted game rounds will be completed on the server even if your computer freezes or your internet connection stops working. Any winnings will be paid to your account. The next time you open the same game, you will be able to continue from where you left off.

If you find that your winnings are not being added to your account, please do not hesitate to contact Slots33 support. We will do our best to assist you.

If you encounter any errors or technical issues, please contact Slots33 support via Live Chat for immediate assistance.

Further Question

If you still need help and have an unresolved issue, you can contact Slots33 support via Live Chat, 24 hours a day and 7 days a week. Our skilled support team will be able to help you with anything related to Slots33.

Slots33 support is always ready and willing to assist you right away. Once we receive your inquiry, we will reply you as soon as possible.

We welcome any feedback or suggestions so we can serve you better. You can send us a message at any time in several ways. Just click on the icon at the top right of each page or find our contact information here.